Responsible Gambling

Responsible Gambling at Ghostino

At Ghostino, we are committed to providing a safe and responsible gaming environment for all our players. We understand that problem gambling can affect anyone, regardless of their background or circumstances.

Self-Exclusion

If you feel like your gaming habits are becoming problematic, you can self-exclude yourself from playing on our platform. To do this, please contact our customer support team via email and provide them with the following information:

• Your username
• The duration of self-exclusion (6 months to 5 years)
• A reason for your request (optional)

Once we receive your request, we will take immediate action to block your account and prevent you from accessing our platform during the specified period.

Deposit Limits

To help you manage your gaming expenses, we offer a deposit limit feature. You can set a daily, weekly, or monthly deposit limit to ensure that you don't exceed your intended spending amount. To do this:

• Log in to your account
• Go to the "Account" section
• Click on "Deposit Limits"
• Set your desired deposit limit

Time-Outs

If you feel like you need a break from gaming, you can take a time-out from playing on our platform. This will temporarily block your account for a specified period, giving you time to reassess your gaming habits.

To set a time-out:

• Log in to your account
• Go to the "Account" section
• Click on "Time-Outs"
• Set your desired time-out period

Self-Assessment Tools

We also provide a range of self-assessment tools to help you identify any potential problem gambling issues. These include:

• A deposit limit calculator to help you set realistic spending limits
• A time-out guide to support you in taking regular breaks from gaming
• Links to external responsible gaming resources, such as GambleAware and GamCare

Responsible Gaming Partners

We partner with several reputable organizations that specialize in providing responsible gaming resources and support. These include:

• GambleAware: A UK-based charity that provides information, advice, and support for problem gamblers.
• GamCare: A leading provider of free confidential counseling services for individuals affected by problem gambling.

Responsible Gaming Policy

At Ghostino, we are committed to ensuring that our platform is safe and fair for all players. To achieve this, we adhere to a strict responsible gaming policy that includes:

• Regular monitoring of player behavior and accounts
• Identification of potential problem gamblers through advanced algorithms
• Implementation of self-exclusion measures for at-risk players

Reporting Problem Gambling

If you or someone you know is struggling with problem gambling, please don't hesitate to reach out to us. You can contact our customer support team via email or live chat, and we will do everything in our power to provide assistance.

Together, let's promote responsible gaming practices and create a safe and enjoyable experience for all players at Ghostino.